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Terms and Conditions

SEGWAY TERMS & CONDITIONS 

View Segway Terms & Conditions in PDF here.

THE LESSOR: Chania Segway Tours, with registered office in Chania, 25, Crysanthou Episkopou street with tax number 113152651THE LESSEE: THE GUEST/ CLIENT

•DELIVERY:The Vehicle is leased out to the Lessee for the time mentioned in this contract, beginning from the signing of this contract and the delivery of the Vehicle to the Lessee, which takes place at the Lessor's registered office unless stated otherwise. It is considered that the Vehicle is delivered to the Lessee's possession right after the signing of the contract unless statedotherwise,therefore the Lessee is responsible for the Vehicle and any side-effects of its use, from the moment of the hand-over of the Vehicle to him, indicated in the contract. The Vehicle shall be delivered in good working condition with charged battery, safe for operation. Complaints on the part of the Lessee must be reported to the Lessor upon delivery, prior to the commencement of the rental relationship, therefore, the Lessee is required to test the vehicle and check its condition in advance, notifying the lessor of any defects, faults, failures or malfunctions, both of bodywork and mechanics. Both at check-out and check-in the Lessor will, together with the Lessee, record in the rental agreement all visible light damage to theVehicleincompliance with the detailed list of light damages and repair costs which the Lessee declares to have acknowledged.

•CHARGES AND METHODS OF PAYMENT:The prices indicated in the Price List in effect at the time of the rental shall apply.Upon rental, a payment (cash or credit card) must be made. The payment is accepted by the Lessor and the Lessee authorizes the Lessor to retain this amount. If the guide concludes that a guest’s behavioris abusive, threatening, insulting and doesn’t follow the safety instructions, the Lessor reserves the right to refuse further participation, or cancel the whole group’s activity, with no refund.
•LESSEE'SLIABILITY: Fromwhen the Vehicle is put into the road and until the return of such, the Lessee assumes the obligation to guard it with due care to preserve it and use it with the utmost diligence, in full observance of traffic rules and customs,under no influence of alcohol, drugs, narcotics, pharmaceuticals, or any other substance that alters either consciousness or reactionaryability. The Lessor retains however the right not to allow the Lessee go on a tour, even if the rental contract has been signed, if in his opinion the Lessee seems to be under the influence of such substances, or generally his state of health does not allow using the Vehicle properly and safely. The Lessee is obligated to respect and follow the safety instructions of the guide .The lessor keeps the right to cancel a participation of one person or the group’s tour, if necessary.

•REPLACEMENT/ABANDONMENT/THEFT:In case of failure occurring and/or malfunctioning of the Vehicle not attributable to the Lessee, such as to preclude the continuation of the rental, the lessor will, if possible, immediately replace the vehicle. The Lessee is obliged to immediately report any inconvenience incurred to the lessor, and to await instructions from the same before taking any initiative.The abandonment of the Vehicle will result in all amounts, direct and indirect, necessary to recover thereof, being charged to the Lessee. The Lessee is informed that the market price of the Vehicle SEGWAY I2 MODEL amounts to four thousand (5.000)euros,and that he will fully refund the Lessor if during his use, the Vehicle is stolen or damaged beyond repair.

•DAMAGE TO THE VEHICLE:The Lessee is liable for any damage caused to the Vehicle or parts and/or accessories thereof. No employee or agent of the Lessor is entitled to verbally grant any exemption from liability. In all cases, such an exemption from liability must be in writing.The Lessee herein expressly authorizes the Lessor to cover damages,losses,expenses incurred debiting to the Lessee the corresponding amount or a relative penalty on the sum above.In the event of total loss Lessee’s liability shall not exceed the replacement cost of the Vehicle, provided that the damages were incurred due to fault on the part of the Lessee. In addition, the Lessee shall be required to pay to the Lessor any consequential damages incurred, including, in particular, a reduction in value and any lost rental income

•LESSOR'S LIABILITY:The Lessor shall not be liable in any way to the Lessee or third party with respect to accidents or damages that occur during the rental period. Similarly, the Lessor shall not be liable for damages that may arise as the result of defects in the Vehicle provided that these damages were not caused by deliberate intent or willful negligence on the part of the Lessor.
•TRAINING:Before delivering the Vehicle to the Lessee, the Lessor is obliged to carry out a thorough briefing on the use of this special type of Vehicle. Security facilities are handed over to the Lessee along with the Vehicle with no additional fee. The Lessee agrees to have observed both the briefing and the technical performance, promises to use all security facilities and comply with the traffic rules. An extra training can be provided by the Lessor as an integral part of this contract. The Lessee undertakes the training or proves to have done it in the past, before using the rented vehicle. Any initiative outside of this is attributed entirely to the Lessee. The Lessee declares to have participated in the course of the Vehicle and therefore is informed of the risks of use.

•INSURANCE:The Lessor cover's theLessee byinsurancefor damages caused tothird partiesand a Segwayaccidentthat caused injuriesfrom 300€ till the amount of 100.000€

•APPLICABLE LAW:This Agreement shall be governed by GreekLaw.Inaccordance with the effects of the Greek legislation the Lessee declares that he has read and specifically approved the above waiving his right for breach of the present rental contract for any reason.

Guests are responsible for: Choosing a tour that corresponds to their abilities, fitness level and state of health; arriving on time for practice before the start of the tour; arriving at the point of departure with clothing and gear suitable to the time of year; respecting the laws and customs of Greece; following environmental guidelines and regulations while on the tour, in accordance with the tour leader's instructions; respecting the rights and privacy of other tour participants. It is the Guest's responsibility to make themselves aware of the content and level of difficulty of the tour prior to the tour start. Guests traveling with children are responsible for choosing a tour that corresponds to their child's abilities and interests. During the tour the adult guest is responsible for the children he/she is traveling with at all times.

Reservations and payments: Reservations can be made by using our online booking engine or directly at our office. The reservation is considered to be complete and confirmed upon full payment. •From May till end of October available Tours from Monday till Saturday.The office is closed from November till the end of April-Private tours may be scheduled upon advanced email request.•Children under 16y.o. 10% discount.•There is no age limits on our tours, but there are weight restrictions. Every participant should be over 35kg (77,17lbs) till maximum 110kg (242,5 pounds) and at least 1.40cm (55inch ) height.•Special offers & discounts are not applicable to private tours
Cancellationn Policy
Free Cancellation up to 24 hours in advance
Payment is not refunded for any other reason (I.E. Weather, change of travel plans, illness, missed bus, late arrivals)Our staff has the right to decline a person's participation to the tour for safety reasons, without any obligation of a refund.
Rain Policy: The tour goes on the rain or shine. In case of heavy rain, we might wait a while to stop and to continue later or you can reschedule the tour another day and time, subject to availability. No refund is applicable.

BIKE TOURS TERMS & CONDITIONS
Responsibilities:
Guests are responsible for:
choosing a tour that corresponds to their abilities, fitness level and state of health; arriving on time for the start of the tour; arriving at the point of departure with clothing and gear suitable to the time of year; respecting the laws and customs of Greece; following environmental guidelines and regulations while on the tour, in accordance with the tour leader's instructions; respecting the rights and privacy of other tour participants.
An individual may be asked to leave a tour if the leader feels that the person's continuing participation may prove detrimental to the individual and/or his/her wellbeing, as well as the safety, enjoyment and well-being of other guests, including the tour leader.
It is the Guest's responsibility to make themselves aware of the content and level of difficulty of the tour prior to the tour start. Guests traveling with children are responsible for choosing a tour that corresponds to their child's abilities and interests. During the tour the adult guest is responsible for the children he/she is traveling with at all times.
Guests are not responsible for any theft of bikes or parts of bikes by a third party. This is the sole responsibility of Chania Bike Tours.
Guests are not responsible for any breakages or mechanical damage to the bikes, unless these result from the client’s inexperience or negligence. Guests are responsible for any damage to their bikes or those of other participants caused by their inexperience or negligence. These damages will be charged to the guest.
Chania Bike Tours is not liable for bodily injury or damage to property as a result of (but not limited to): physical exertion for which a guest is unprepared; forces of nature; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; the adequacy of medical attention once provided.
Chania Bike Tours is not liable for any damage to third party property caused by the guest's negligence or cycling inexperience. For example: a fall off the bike against a car or the property of a third party is NOT the responsibility of Chania Bike Tours, if this was caused by guest’s inability to handle the bike or negligence when handling the bike.
Chania Bike Tours is not responsible for the loss or theft of a guest's personal belongings during the tour, both in and outside of the Chania Bike Tours premises. By participating in a tour, Guests grant Chania Bike Tours their express permission to take photographs or make film recordings of the tours for promotional and commercial purposes, as well as approving, without financial remuneration, such use by third parties with whom Chania Bike Tours may engage in joint marketing.
"Chania Bike Tours" will only depart with a minimum number of participants. If, 24 hours prior to the tour start the guest is the only participant on a tour, Chania Bike Tours will contact the guest to offer an alternative tour to participate in. If the alternatives do not match the guest’s availability or interests the reservation may be canceled, and a full reimbursement will be provided.
In the event of rain customers may reschedule or cancel their booking and receive a full refund.
Reservations and payments:
Reservations can be made by filling in our online reservation form, or directly at our shop.
The reservation is considered to be complete and confirmed upon full payment, which must be made while reserving the tour.
The deposit may be paid by PayPal account, or in cash at the shop.
Payment is due in full before the tour starts, on the date of the tour.
Cancellation Policy:
Free Cancellation up to 24 hours in advance
The payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train, etc.) within 3 days of the scheduled tour.
The tour goes on the rain or shine. In case of heavy rain, we might wait a while to stop and to continue later or you can reschedule the tour another day and time, subject to availability. No refund is applicable.
Note: The Tour leader is present for your safety, using the audio system to secure distances due to Covid 19 and clearly hear instructions and safety regulations during the route. During the route, an audio system (whispers) is used to secure the clear and loud safety regulations and instructions from the tour leader. You are obliged to obey the rules for your safety and the safety of the group and the equipment.
We cooperate with professional licensed guides in the desired language of every group (service upon request)

Privacy policy

Chania Segway Tours  Privacy Policy & GDPR

We place great emphasis on the protection of your privacy and data protection. We therefore inform you about the collection and use of personal data when using our website. Collection and processing when using the contact form When using the contact form, we collect personal data (individual data on personal or factual circumstances of a particular or identifiable natural person) only in the extent provided by you.

We only use your e-mail address to process your request. Your data will be deleted if you have not agreed to further processing and use.

Collection, processing and use of personal data

We collect personal data (individual data on personal or factual circumstances of a specific or identifiable natural person) only in the extent provided by you. Your personal data will be processed and used to fulfill your request and to process your inquiries.

After complete processing of the contract, all personal data will be stored first, taking account of tax and commercial storage periods and then deleted after expiration of the deadline if you have not agreed to the further processing and use.

Cookies

Our Internet pages use so-called cookies in several places. Cookies are small text files which are stored on your computer and which your browser saves. They are designed to make our offer of user- More effective and safer. Furthermore, cookies enable our systems to recognize your browser and provide you with services. Cookies do not contain personal data.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

General Data Protection Regulation (GDPR)

Article 13 of Regulation EU 2016/679

Who we are

Our website address is: https://www.chaniasegwaytours.com.

1. GDPR COMPLIANCE

This Privacy Notice provides mandatory information as required under Articles 13 and 14 of the European General Data Protection Regulation (GDPR) regarding the transparency of personal data processing. 

2.The Data Controller for personal data

The Data Controller for the personal data processed by us is the Client Company of Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” (the employer of the natural person, whose data is collected, hereafter referred to as the Data Subject). The Data Controller could pass personal data of their employees to Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” to manage routes on behalf of those employees in connection with their business.

Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours”  as Data Processor acting on the instructions of the Data Controller under a written contract with them, will subsequently use that personal data to facilitate routes arrangements for the Data Subject. It is this contract which forms the ‘Legal Basis’ for the processing of personal data carried out by Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” in these circumstances.

Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” will be a Data Controller if it collects personal data directly from a Data Subject in relation to a separate contract with them. Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” also acts as a Data Controller for any personal data held regarding its own employees, processing data under its Contract of Employment with those Data Subjects. In both cases Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” processes personal data under Article 6.1(b) of the GDPR (performance of a contract).

3. Your Rights

As a Data Subject you have rights under the GDPR. These rights can be seen below. Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” will always fully respect your rights regarding the processing of your personal data, and has provided below the details of the person to contact if you have any concerns or questions regarding how we process your data, or if you wish to exercise any rights you have under the GDPR.

4.  Contact Details

The identity and contact detail for the Data Protection Officer within Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” is:

Despina Koutrouli

25 Episkopou Chrisanthou Str. Venetian Port, Chania 73100, Greece

Email: info@chaniasegwaytours.com

5.  Data Protection Principles

Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” has adopted the following principles to govern its collection and processing of Personal Data:

  • Personal Data shall be processed lawfully, fairly, and in a transparent
  • The Personal Data collected will only be those specifically required to fulfill tours or other tours-related requirements. Such data may be collected directly from the Data Subject or provided to Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” via his /her employer. Such data will only be processed for that purpose.
  • Personal Data shall only be retained for as long as it is required to fulfill contractual requirements, or to provide statistics to our Client
  • Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to a secure place.
  • The Data Subject has the right to request from Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours” access to and rectification or erasure of their personal data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing.
  • The Data Subject has the right to make a complaint directly to a supervisory authority within their own country.
  • Personal Data shall only be processed based on the legal basis explained in section 2 above, except where such interests are overridden by the fundamental rights and freedoms of the Data Subject which will always take precedent. If the Data Subject has provided specific additional Consent to the processing, then such consent may be withdrawn at any time (but may then result in an inability to fulfill travel requirements).
  • Despina Koutrouli “Chania Segway Tours” and “Chania Bike Tours”will not use personal data for any monitoring or profiling activity or process, and will not adopt any automated decision making

6.  Transfers to Third Parties

We do not transfer personal data to any third party.

Appendix – Definitions of certain terms referred to above:

Personal Data:

(Article 4 of the GDPR): ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing:

(Article 4 of the GDPR): means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, erasure or destruction.

Legal Basis for Processing:

(Article 6 of the GDPR): At least one of these must apply whenever personal data is processed:

  1. Consent: the individual has given clear consent for the processing of their personal data for a specific
  2. Contract: the processing is necessary for compliance with a
  3. Legal obligation: the processing is necessary to comply with the law (not including contractual obligations).
  4. Vital interests: the processing is necessary to protect someone’s
  5. Public task: the processing is necessary to perform a task in the public interest, and the task or function has a clear basis in
  6. Legitimate interests: the processing is necessary for the legitimate interests of the Data Controller unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

Data Controller:

(Article 4 of the GDPR): this means the person or company that determines the purposes and the means of processing personal data

Data Processor:

(Article 4 of the GDPR): means a natural or legal person, public authority, agency or any other body which processes personal data on behalf of the controller.

Data Subject Rights:

(Chapter 3 of the GDPR) each Data Subject has eight rights. These are:

  1. The right to be informed; This means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed
  2. The right of access; this is your right to see what data is held about you by a Data Controller.
  3. The right to rectification; the right to have your data corrected or amended if what is held is incorrect in some
  4. The right to erasure; under certain circumstances you can ask for your personal data to be deleted. This is also called ‘the Right to be Forgotten’. This would apply if the personal data is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdrawn, or the personal data has been unlawfully
  5. The right to restrict processing; this gives the Data Subject the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being
  6. The right to data portability; a Data Subject has the right to ask for any data supplied directly to the Data Controller by him or her, to be provided in a structured, commonly used, and machine-readable
  7. The right to object; the Data Subject has the right to object to further processing of their data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct
  8. Rights in relation to automated decision making and profiling; Data Subjects have the right not to be subject to a decision based solely on automated

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